STANDARDS OF CONDUCT
PLEDGE TO SERVICE EXCELLENCE
I understand that RightCare Home Care Services, LLc is committed to being the best of the best in the provision of quality home care and takes pride in having people on its team who care about people and are inspired in their work by a desire to help others. I also understand that the success of this commitment depends 100% on our individual and cooperative efforts. Therefore, I agree to accept a partnership with RightCare Home Care Services, LLc in its commitment to service excellence. I will S.T.E.P. up to the challenge of service excellence through the following:
SERVICE
I agree to always put clients and families first
I agree to quickly and appropriately respond to the needs of all internal and external customers
I agree to be professional and exhibit a positive attitude
I agree to be caring, courteous, respectful and compassionate
TEAMWORK
I agree to promote a sense of unity and teamwork in my work area and throughout the organization
I agree to be a responsible team member who is honest and accountable for my actions
I agree to support the members of my team
I agree to act as a role model by promoting cooperation between departments
EXCELLENCE
I agree to constantly strive to improve the quality and timeliness of services provided
I agree to use and conserve resources wisely
I agree to continuously improve personally and professionally
PROFESSIONALISM
I agree to take pride in my work
I agree to comply with RightCare Home Care Services, LLc standards and policies
I agree to honor the confidentiality, of our clients, employees and 1099 contracted associates
I agree to promote a positive image of myself and the agency through professional
Appearance and behaviors
Sometimes the challenges of my daily duties may cause me to question this pledge. I will remember that clients depend on what I do. I will extend myself so our clients will receive a level of service that exceeds their expectations.
