CONDITIONS OF EMPLOYMENT POLICY AND PROCEDURE
Employees of RIGHTCARE HOME HEALTH SERVICES are expected to conduct themselves in a professional manner at all times. “Professionalism” refers to dependability and reliability in arriving on assignment on time in appropriate attire. It also refers to providing quality services consistent with the job description for the position for which you are assigned, and in accordance with the policies and protocol of client facilities as well as those of RIGHTCARE HOME HEALTH SERVICES. RIGHTCARE HOME HEALTH SERVICES employees recognize that the role of agency employees is to provide competent, skilled support to the client. Every effort must be made to meet the needs of the client.
Unacceptable conduct will result in disciplinary action including and up to termination of employment. Unacceptable conduct includes, but not limited to the following:
- “NO SHOW” for a previously acceptable assignment.
- Performance on assignment which results in client complaints.
- Chronic tardiness.
- Inordinate number of cancellations or late cancels.
- Non-compliance with RIGHTCARE HOME HEALTH SERVICES Substance Abuse Policy.
- Theft
- Insubordination. (Refusal or failure to follow instructions/directions by supervisory or management personnel).
- Sleeping while on assignment.
- Failure to provide required documentation for complete personnel.
- Falsification of records.
- Failure to follow occupational Health & Safety Standards including Universal Precautions.
- Unprofessional behavior.
- Non-compliance of HIPAA Regulations.
- Abuse/Neglect.
DISCIPLINARY ACTION
Disciplinary action will be determined on a case-by-case basis. All factors regarding a compliant, allegation, or incident will be investigated by RIGHTCARE HOME HEALTH SERVICES, or appropriate governing authorities prior to final disciplinary action. Disciplinary action may include: Verbal Warning, Written Warning, Probation, Suspension from a particular assignment, Suspension from all assignments, and Termination of employment. It is RIGHTCARE HOME HEALTH SERVICES policy to follow client protocol when addressing specific performance issues whenever possible.
AVAILABILITY OF WORK
RIGHTCARE HOME HEALTH SERVICES does not guarantee the availability of work. It is understood that work is assigned on an “as needed” basis as determined by our clientele. The flexibility and availabity of the employee greatly enhance the likelihood that she/he will be offered assignments. RIGHTCARE HOME HEALTH SERVICES is an equal opportunity employer and will not discriminate against any individual on the basis of sex, race, religion, ethnic background, sexual orientation, disability, marital status, political afflictions or veteran status.
GRIEVANCE
RIGHTCARE HOME HEALTH SERVICES encourages the resolution of employee grievances at the branch level. If, however, an individual is unsatisfied with the response of the branch to their concern, the concern should be put in writing and given to the manager.
ACKNOWLEDGEMENT
I have read and fully understand the policies stated above. I have also reviewed and understand the content of the application information provided to me. Provided that an offer of employment is given to me, I will accept employment on these conditions.
